Account Deletion

This page provides information on how to delete your Vysya Setu account and the consequences of account deletion.

How to Delete Your Account

Option 1: In-App Deletion (Recommended)

1. Open the Vysya Setu mobile app
2. Go to Settings (tap your profile picture)
3. Scroll down to Account Settings
4. Tap Delete Account
5. Read the warning carefully
6. Enter your password to confirm
7. Tap Permanently Delete Account

Option 2: Email Request

If you cannot access the app, email us:

• Email: support@vysyasetu.com
• Subject: Account Deletion Request
• Include:
  • Your registered email address
  • Phone number associated with the account
  • Reason for deletion (optional)

We will process your request within 7 business days.

What Happens When You Delete Your Account

Immediate Effects

✅ Deleted Immediately:

• Your profile becomes inaccessible
• You are logged out of all devices
• Your name is removed from member directory
• Active connections are severed
• Your subscription is cancelled
• Access to premium features ends

Data Retention (30 Days)

⏰ Temporarily Retained (Recoverable for 30 days):

• Account data is suspended but not permanently deleted
• You can reactivate within 30 days by logging in
• After 30 days, deletion becomes permanent

Permanently Deleted (After 30 Days)

🗑️ Cannot Be Recovered:

• Profile information and photos
• Personal details and preferences
• Connection lists and messages
• Business listings
• Event registrations
• Activity history

What We Keep

📋 Retained for Legal/Business Purposes:

• Transaction records (tax compliance, 7 years)
• Support tickets and correspondence (3 years)
• Fraud prevention data (as required by law)
• Aggregated, anonymized analytics data

These retained records cannot be linked back to you and comply with applicable laws.

Before You Delete

Consider These Alternatives

⚠️ Deactivate Instead of Delete:

• Temporarily hide your profile
• Pause subscription without losing data
• Reactivate anytime without data loss
• Go to: Settings > Account > Deactivate Account

⚠️ Adjust Privacy Settings:

• Limit profile visibility
• Manage who can contact you
• Control what information is shared
• Go to: Settings > Privacy

⚠️ Cancel Premium Subscription:

• Keep your free account
• Cancel premium features only
• No refunds for partial months
• Go to: Settings > Subscription > Cancel

Important Considerations

❌ Cannot Be Undone (After 30 Days)

Once the 30-day grace period expires, deletion is permanent. We cannot recover:

• Your profile data
• Connections and messages
• Business listings
• Premium membership benefits

💰 No Refunds

• Account deletion does not entitle you to refunds
• Unused premium time is forfeited
• Outstanding payments remain due
• Cancel subscription before deletion to avoid future charges

📧 Email Still Registered

• Your email and phone number are permanently blocked from re-registration for 90 days
• This prevents accidental re-registration
• After 90 days, you can create a new account with the same email

🔗 Third-Party Accounts

If you signed in with Google, Facebook, or Apple:

• Vysya Setu access is removed
• Your Google/Facebook/Apple account remains active
• No data is deleted from those platforms
• You may need to revoke access manually in those accounts

Data Download (Before Deletion)

Request Your Data

Before deleting, you can download a copy of your data:

1. Go to: Settings > Privacy > Download My Data
2. Select data categories:
   • Profile information
   • Photos and media
   • Connections and messages
   • Business information
   • Activity history
3. Tap Request Download
4. Receive download link via email (within 48 hours)
5. Download expires after 7 days

Alternatively, email: privacy@vysyasetu.com

Cancelling Deletion (Within 30 Days)

Changed your mind? You can recover your account:

How to Reactivate

1. Open the Vysya Setu app
2. Log in with your email and password
3. Tap Reactivate Account
4. Your account is restored immediately

All your data, connections, and settings will be restored.

Frequently Asked Questions

Q: How long does deletion take? A: Immediate deactivation, permanent deletion after 30 days.

Q: Can I delete my account but keep my business listing? A: No, business listings are tied to personal accounts and will be deleted together.

Q: What happens to my messages? A: Your messages are deleted from your account. Other users may still see their copy of conversations, but your identity is removed.

Q: Will my reviews and posts be deleted? A: Posts and reviews may remain visible as “Deleted User” for community context, but your identity is removed.

Q: Can I use the same email to create a new account? A: Not for 90 days. After 90 days, the email becomes available for new registration.

Q: What happens to my premium subscription? A: Automatically cancelled. No refunds for unused time. Cancel subscription before deletion to avoid next billing cycle.

Q: Is there a cool-down period? A: Yes, 30 days. You can reactivate anytime during this period.

Q: What if I can’t log in to delete my account? A: Email support@vysyasetu.com with your account details. We’ll verify and process the request.

Q: Can I transfer my account to someone else? A: No, accounts are non-transferable. The other person must create their own account.

Q: What data do you keep after deletion? A: Only what’s required by law (transaction records, tax documents) and anonymized analytics. Personal identifiable information is deleted.

Contact Us

Need help or have questions about account deletion?

Support Team: 📧 Email: support@vysyasetu.com 🌐 Website: vysyasetu.com/contact

Privacy Team: 📧 Email: privacy@vysyasetu.com

Response Time: 24-48 hours

Alternative Options

Before permanently deleting your account, consider:

1. Deactivate Temporarily

Settings > Account > Deactivate

• Hide your profile
• Keep all data
• Reactivate anytime

2. Adjust Privacy Settings

Settings > Privacy

• Control visibility
• Manage connections
• Limit data sharing

3. Take a Break

Settings > Notifications

• Mute notifications
• Reduce email frequency
• Stay connected without overwhelm

4. Downgrade to Free

Settings > Subscription > Cancel Premium

• Keep basic features
• Cancel premium charges
• Retain your account and data

We’re Sorry to See You Go

We value every member of the Vysya Setu community. If you’re leaving because of an issue, please let us know:

Feedback: feedback@vysyasetu.com

Your feedback helps us improve for the community.

Last Updated: October 1, 2025

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