Privacy Policy for Vysya Setu

Last Updated: October 1, 2025

Introduction

Vysya Setu (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Participate in community features

This information may include:

• Name and Contact Information: Full name, email address, phone number
• Profile Information: Profile picture, bio, professional details, business information
• Verification Information: Documents for community member verification
• Location Data: City, state, country (for community connections)
• Professional Information: Occupation, business name, industry

Automatically Collected Information

When you use our application, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, pages viewed, time spent in app
• Log Data: IP address, access times, browser type
• Location Data: Approximate location based on IP address (if permitted)

Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you choose to connect your account)
• Payment processors (for premium features)
• Verification services (for member authentication)

How We Use Your Information

We use the collected information for:

Service Delivery

• Creating and managing your account
• Providing access to community features
• Connecting you with other verified Vysya community members
• Processing payments for premium services
• Sending service-related notifications

Communication

• Responding to your inquiries and support requests
• Sending updates about events, news, and community activities
• Providing newsletters and promotional content (with consent)
• Notifying you of changes to our services

Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and analytics
• Developing new features and services
• Troubleshooting technical issues

Security and Compliance

• Protecting against fraud and unauthorized access
• Enforcing our terms of service
• Complying with legal obligations
• Protecting our rights and property

How We Share Your Information

We may share your information in the following circumstances:

Within the Community

• Profile Information: Your profile is visible to other verified members
• Directory Listings: Business information in our business directory
• Event Participation: When you register for or attend community events

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Communication platforms
• Verification services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our rights and safety
• Compliance with legal obligations

Business Transfers

If Vysya Setu is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal information

Consent Management

• Withdraw consent for data processing
• Opt-out of marketing communications
• Disable certain data collection features

Restriction and Objection

• Restrict processing of your information
• Object to certain uses of your data

To exercise these rights, please contact us at privacy@vysyasetu.com.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@vysyasetu.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Third-Party Services

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Authentication: OAuth providers (Google, Facebook, Apple)
• Analytics: Google Analytics, Firebase Analytics
• Payment Processing: Razorpay, Stripe
• Cloud Storage: AWS, Google Cloud
• Communication: SendGrid, Twilio

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Provide personalized content

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access and portability
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Indian Privacy Rights

We comply with the Information Technology Act, 2000, and related rules for data protection in India. We ensure:

• Reasonable security practices
• Sensitive personal data protection
• Consent-based data collection
• Data breach notification procedures

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on our website
• Sending an email notification
• Displaying an in-app notification

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Vysya Setu Privacy Team

Email: privacy@vysyasetu.com Support: support@vysyasetu.com Website: https://www.vysyasetu.com/contact

Mailing Address: Vysya Setu [Your Complete Address] [City, State, PIN Code] India

Data Protection Officer: Email: dpo@vysyasetu.com

Summary of Key Points

• Information Collected: Personal details, usage data, device information
• Use of Information: Service delivery, communication, analytics, security
• Information Sharing: Community features, service providers, legal requirements
• Your Rights: Access, correction, deletion, consent management
• Data Security: Encryption, access controls, regular security assessments
• Contact: privacy@vysyasetu.com for privacy-related inquiries

This Privacy Policy is designed to be transparent and help you understand how we handle your information. We are committed to protecting your privacy and maintaining your trust.